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Maintenance Inspections

The following is a list of Frequently Asked Questions (FAQs) about the Whisperwood Cluster maintenance compliance inspections.
 

How often are compliance inspections conducted?

Regularly scheduled inspections are conducted quarterly.  However, unscheduled inspections occur each time a resident files a complaint to the Whisperwood Homeowners Association Board (referred to as the Board) or the Property Management Firm (i.e., RCS Management). 

Who conducts the inspections?

Typically, inspections are conducted by the Property Management Firm. The Board reviews the findings of the inspections

Can residents report violations?

Yes, in fact, residents are encouraged to report violations and safety issues.  The Rules & Regulations are in place to benefit all residents of the Cluster.
 

How can I report a violation or concern? 

Residents can report a violation or concern using by calling the Property Manager at 703-778-7271.

Where can I find a copy of the Whisperwood Architectural Standards?

To obtain a copy of the Whisperwood Architectural Standards please call Reston Association at 703-435-6530 and ask to speak to the Whisperwood Cluster Point of Contact.  Standards and acceptable and unacceptable examples will be added to the website as soon as possible.

What is the difference between a violation and a recommendation?  

A violation documents a non-compliance to the Rules & Regulations or the Architectural Standards.  A recommendation documents a safety issue that has been identified during an inspection and a potential resolution to the safety issue.

What do I do if I receive a violation letter or notice?

If you receive a violation letter you need to respond to the letter, in writing, within 10 days of receipt.  The response must include a description of what actions you have taken or will take to correct the violation.  The response to the letter must be mailed or faxed to the Property Manager.  The address and fax number for the Property Manager are listed on the letter.  A follow-up inspection will be conducted after 30 days have lapsed and/or once the violation letter response is received by the Property Manager.  If the violation is not corrected a subsequent letter will be issued.

What do I do if I disagree with a violation letter that I have received?

If you disagree with a violation letter that you have received you must respond, in writing, to the Property Manager within 10 days of receiving the letter.  Your response must include an explanation of why you feel that you are not in violation and how you meet the guidelines specified in the violation letter.
 

What is the process for escalating unresolved violations? 

If the violation has not been corrected within 30 days of issuing of the violation letter a follow up letter will be issued. Reston Association will be provided a carbon copy of the violation letter.  At that time, Reston Association will also be made aware of the non-compliance.  If necessary, the Lawyer representing Whisperwood Cluster will be made aware of the violation and the homeowner’s actions in response to the violation letter.  The Board, along with RCS Management, reserves the right to make the necessary changes to meet compliance.  The homeowner will be held responsible for all costs associated with the repairs and legal fees incurred to resolve the violation.

What types of things are looked at during scheduled inspections?

Inspections include, but are not limited to, examination of the following:

Trim (around windows, door, corner and horizontal boards)

Front porch light fixtures

Roof condition

Windows

Doors

Appropriate paint (trim, door, siding, and gingerboard)

Gutters

Decks and fences

Trash or other belongings stored under decks

Identification of rotting wood

Front porch used for storage

Commercial vehicles parked within the Cluster (in reserved and unreserved spaces)

Vehicles with expired tags parked within the Cluster (in reserved and unreserved spaces)

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